Privacy Policy

SmartMatter makes privacy a priority!

Our company is committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, and share information about you when you use our services.


“SmartMatter Pty (LTD)” – also referred as SmartMatter, the company or us. 

“Products” or “Services” – used to refer to the SmartMatter mobile app and/or the SmartMatter website( and any and all functionality and features of these software products. 

“Property Manager” – the person or legal entity responsible for the management of your agreements and contract for any and all property types with any type of owner. Other common names used to refer to Property Managers are landlords, property agents, agents, realtor, real estate agent, property developers and property owner.  

“Personal Identifiable Information (PII)” –any information that can be used to identify a specific individual. This includes information such as a person's name, address, date of birth, ID number, driver's license number, passport number, financial account numbers, email address, mobile phone number and biometric data (e.g. fingerprints, facial recognition data, etc.).

Information We Collect:

Personal Information

Device and usage information:

Do not track:

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser or device.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.  

By accepting these terms and conditions, you (the user) agrees that the company may contact the user through any means of communication with matters related to the company or any of the services they offer or products the have.

How We Use Your Information:

Sharing Your Information:

Personal Information

Usage and device information

Data Security:

We take reasonable steps to protect your information from unauthorized access, disclosure, or destruction. Once we capture your data, we will retain your information, both personal and device and usage information unless and until you ask us to delete this information.

Security of personal information

Security of personal information

No internet-based service is completely secure and we cannot guarantee the security of your information.  In the case of a data breach, the company will contact you within 72 hours of the company becoming aware of the breach.  The communication will include the extent of the breach as well as steps than can be taken to resolve the issue.

Your Rights:

Changes to Our Privacy Policy:

Contact Us:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at This Privacy Policy, together with the cookie acceptance, sets out the general rules and policies governing your use of our website and mobile app. Depending on your activities when visiting our website, you may be required to agree to additional terms and conditions. Thank you for your interest in SmartMatter. We hope your visit to our website and the use of our services and products are pleasant and productive.


Should you wish to lodge a complaint on the use of your personal information, please email us at Should you feel that your complaint has not been dealt with in a correct matter or if you are not satisfied with the result of your complaint you may lodge an official complaint with the Information regulator by way of email on